Working hours: 37 per week, Monday – Friday, standard working hours
Based at Loxley House, Station Street, Nottingham, NG2 3NG
Need someone to start ASAP.
Role information:
Business need – sit alongside Housing solutions to help Housing Solutions support applicants complete a HomeLink Housing application.
About the Role:
• Supporting people to complete Housing Applications – either in person or over the phone
• Verifying the eligibility of applicants joining the housing register
• Ensuring applicants are placed within appropriate priority bands according to the allocations policy
• Providing quality customer advice on a wide range of housing options
• Maintaining effective liaison and relationship building with internal and external representatives
• Provide an effective and efficient and administration service.
We are looking for candidates with:
1. Experience of working in a housing environment and an ability to learn.
2. Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times. Particularly regarding qualification and eligibility of applicants for social housing in accordance with allocations policy.
3. Demonstrated a firm but fair approach to managing, customer services and relationships whilst maintaining a professional attitude. Evidence of carrying out individual assessments to determine, qualification, eligibility for social housing.
4. Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
5. NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing.
6. Good interpersonal skills and a proven ability to communicate effectively at all levels.
7. Homelessness legislation knowledge/experience would be beneficial
