Job Details
Purpose
To lead, develop and operationally manage campaigns that help the council achieve its objectives whilst meeting the needs of our residents and businesses.
The role holder manages a number of key campaigns ensuring the team makes full use of digital channels and work with the policy and the wider communication team to help the council achieve its objectives.
To ensure quality, value for money and that we continually learn from insight and analysis of our work.
Accountabilities
1.Plan and organise work to ensure the delivery of those aspects of the service for which responsible.
2.Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary.
3.Collate process and analyse complex information. Ensure all required records and information are maintained correctly.
4.Prepare and present results / responses / reports / recommendations.
5.Provide authoritative advice, guidance and support to colleagues, customers and stakeholders. Respond to and investigate enquiries / escalated complaints.
6.Contribute to identifying and delivering information / activities to support service delivery / promote the service area.
7.Challenge customers’ practice and minimise risk, referring concerns to line manager.
8.Work closely with others to clarify changing requirements. Identify, recommend and support the development and delivery of improvements. Contribute to the development and implementation of policies, procedures and systems.
9.Lead projects or improvement programmes, or contribute to the delivery of larger projects.
10.Support others in their development, including external organisations / customers where appropriate.
11.Develop good working relationships and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally. Model, demonstrate and promote good practice relevant to the role.
12.Support partnership agreements and partnership working within area of responsibility.
13.Contribute to service / business plans for area of responsibility and to wider service planning and development activities.
14.Contribute to budget planning as required.
15.Quality check documents, decisions and / or presentations before delivery.
Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.
16.To deputise for the Campaigns Manager and support the Head of Strategic Communications in delivering high quality award winning campaigns that enable the Council to deliver its priorities.
17.To ensure the council’s campaign programme makes use of the best available channels across the wide spectrum of communications disciplines.
18.To have good experience of the core professional disciplines of marketing, media, internal and digital communications.
19.To be responsible for the delivery of a number of campaigns ensuring all activity is monitored and evaluated and reported back regularly to the organisation.
20.To be responsible for the delivery of a number of campaigns ensuring all activity is monitored and evaluated and reported back regularly to the organisation.
Mandatory experience
Experience/Knowledge of the use of digital media and familiarity of different digital channels.
Experience of creating video and infographics for digital platforms.
Experience in planning and delivery of communications strategies and activities.
Experience of providing direct advice and briefing to senior managers and/or elected members on media and reputation issues.
Experience of working across a wide range of communications projects including media, campaigns, marketing and events.
Experience of working in a highly pressured environment and delivering results to tight deadlines.
Proven ability to find solutions to public relations problems and take necessary action.
A strong understanding and knowledge of national, regional, local and specialist press relevant to local government and Waltham Forest’s communities.
An understanding of local government, the services provided by local councils, and the responsibilities a council has to its residents.
Excellent writing skills with a clear, concise and lively prose style, and the ability to write for a range of different audiences.
Excellent oral communications skills and the ability to maintain effective relationships at every level of an organisation.
Ability to translate complex information into a clear and approachable format for a wide range of audiences.
Good attention to detail, strong organisational skills and the ability to operate to tight deadlines in highly pressured environments.
Degree or equivalent or vocational qualification in relevant subject or area.
Evidence of continuous professional development.
Umbrella Rate – £54.99
