Job Details
The role of the Service Administrator, Family Network pilot (FNP) is to manage the organisation, booking, data collection and minuting of FNP Conferences and provide essential organisational and administrative support to the day to day running of the Family Network Pilot to ensure successful delivery and monitoring of the project plan and objectives, as per DfE requirements.
Have responsibility for the accuracy and security of records in accordance with information governance procedures and in line with statutory guidance. To provide professional, confidential and high-quality organisation in relation to all conference and project activity.
Provide assistance to social workers, managers and Heads of Service in progressing work through the Family Network Pilot system, ensuring effective organisation of the service, making sure that referrals are progressed and FGC’s are held within timescales.
Provide high level support to the financial management of the Family Network Pilot to ensure robust budget management and monitoring, and compliance with the Councils financial procedures and DfE funding requirements.
Responsibilities:
1. To be proactive as the first line of contact for resolving queries in relation to the work of the service, administrative procedures, ensuring that procedures are complied with.
2. Undertake customer service functions, including call handling.
3. Record minutes of complex multiagency meetings to an agreed minimum standard ensuring accuracy and high-quality presentation incorporating standard service templates as appropriate.
4. Produce reports including statistical information and data and presentations incorporating the use of Microsoft Office programs such as Power point and Word for the Operations Team Manager or other service as agreed.
5. Take initiative in organising conferences and other related meetings
6. To manage, input, update and retrieve information regarding conferences held on internal data systems including Mosaic (child electronic record)
7. To manage invitations and data collections systems and prepare an accurate and comprehensive record of conference proceedings and plans
8. Following each FNP conference to agree final drafts of documentation with the FGC Coordinator and distribute information to conference attendees and other agreed parties in line with Information Governance Procedures.
9. Create records on the case management systems. Ensure they are updated and accurate
10. Undertake the completion of finance transactions, including the creation of requisitions, invoices, purchase orders, including supplier set-up and queries for the department and keep clear monitoring records. To support the overall management of the FNP budget.
Umbrella Rate – £26.62
