To provide a comprehensive housing management service to the Supported Housing and
Temporary Accommodation portfolio, within defined policies and procedures and in
accordance with agreed performance standards, ensuring a high quality customer service is
provided at all times.
To collaborate with adult social care team, care providers, property services, and housing
needs team in providing a robust and effective service to Supported Housing and
Temporary Accommodation residents, including supporting clients in extra care housing.
Manage case work effectively to ensure residents living in this portfolio are able to sustain
their tenancy.
. Provide an effective housing management service to supported housing and temporary
accommodation clients, including extra care clients, working with multi-agency partners and
within the relevant legal and regulatory frameworks.
Provide on site support for all housing management issues for key sites including Knowles
House.
Complete quarterly property inspections with handy person or as directed by line manager,
ensuring recorded defects are rectified within agreed time scales.
Address any issues such as ASB or neighbour disputes using established policies and
processes within Brent Housing Management and liaise with supporting team such as legal
where necessary.
Work closely with care providers, adult social care, and housing needs team, and other
agencies to ensure clients are able to access a full range of services and support..
