000A D081/1 – Tenancy Support Officer

Job Details

About the Role

We are looking for a dedicated and compassionate Support Worker to join our team, supporting asylum seekers, refugees, and other vulnerable individuals to live independently within the community.

This is a rewarding role where you will empower clients to develop essential life skills, maintain their tenancies, and successfully integrate into society. You will play a key part in preventing homelessness and improving outcomes for individuals and families facing complex challenges.


Key Responsibilities

  • Manage a caseload of asylum seekers and refugees, providing tailored, holistic support
  • Carry out needs assessments and develop person-centred support plans
  • Support clients with housing, benefits, health, employment, and English language development
  • Assist individuals in maintaining tenancies and preventing homelessness
  • Work closely with partners including the Home Office and local services
  • Support the transition of clients into independent living and mainstream society
  • Engage clients in their communities to reduce isolation and improve wellbeing
  • Maintain accurate records, reports, and review meetings

About You

We are looking for someone who is passionate about making a difference and has:

  • A Level 4 qualification (or equivalent experience) in a relevant field
  • Experience working with vulnerable individuals, ideally within housing, homelessness, or support services
  • Knowledge of issues affecting asylum seekers, refugees, and homelessness
  • Strong communication and interpersonal skills
  • Experience working with partner agencies and multi-disciplinary teams
  • Ability to manage a varied caseload and work under pressure
  • Confidence in assessing needs and delivering effective support plans
  • Understanding of relevant legislation (e.g. homelessness, safeguarding, Care Act)

Additional Requirements

  • Ability to travel across the borough and Greater Manchester
  • Enhanced DBS check required