Job Details
Work Pattern: 35 hours per week
PAYE Pay Rate: £18.16 per hour
Main Purpose of the Role
To support Manchester City Council in tackling anti-social behavior (ASB) and improving the safety and quality of local communities. The role involves working closely with residents, businesses, partner organisations and agencies such as Greater Manchester Police to identify and address ASB, protect vulnerable people and support effective enforcement and intervention.
The post holder will provide practical advice, investigate concerns, maintain accurate records and help deliver a responsive, customer-focused ASB service.
Typical Day Overview
- Visiting local communities to respond to ASB concerns and speak with residents, businesses and partner agencies.
- Working alongside Greater Manchester Police and other partners to identify individuals involved in ASB and vulnerable victims.
- Investigating complaints, gathering information and maintaining accurate case records.
- Explaining the impact and consequences of ASB and using appropriate interventions to encourage compliance.
- Supporting victims and signposting residents to relevant services and support.
- Attending partnership meetings and community engagement activities.
- Providing advice on ASB legislation, enforcement procedures and available interventions.
- Completing reports, correspondence and other administrative tasks.
Key Skills
- Strong knowledge or understanding of anti-social behavior and relevant legislation.
- Excellent communication, listening and interpersonal skills.
- Ability to engage effectively with residents, businesses, vulnerable individuals and partner organisations.
- Strong investigation, analytical and problem-solving skills.
- Ability to interpret legislation, guidance and complex information.
- Good judgement and decision-making skills.
- Ability to manage competing cases, priorities and deadlines.
- Strong written and verbal communication skills.
- Good IT and administrative skills, including maintaining accurate case records.
- Ability to negotiate, influence and manage challenging situations professionally.
- Ability to work independently and as part of a multi-agency team.
Key Responsibilities
- Support the Council’s statutory enforcement responsibilities relating to ASB.
- Investigate ASB reports and respond to requests within agreed timescales.
- Maintain accurate records of investigations, inspections, meetings and interventions.
- Work with Greater Manchester Police and other agencies to coordinate ASB responses.
- Identify vulnerable people and support the protection of victims.
- Engage with individuals causing ASB and explain the consequences of their behavior.
- Apply appropriate interventions to secure compliance and reduce ASB.
- Provide advice to residents, Members, businesses and other stakeholders.
- Attend community and partnership meetings.
- Interpret and apply relevant legislation, regulations and national guidance.
- Support community engagement and initiatives that encourage positive behavior.
- Contribute to service improvement and effective partnership working.
Essential Qualifications & Requirements
- Full UK driving license and willingness to drive a partnership vehicle.
- Willingness to work evenings, weekends and shifts when required.
- Willingness to undergo an Enhanced DBS check, Police Vetting and DVLA check.
- Understanding of housing and non-housing related ASB legislation and its practical application.
- Ability to use a range of IT systems and software.
- Experience of working with members of the public and handling potentially challenging situations.
- Strong written and verbal communication skills.
- Ability to work collaboratively with partner organisations and community stakeholders.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
