Job Details
- £26.14 per hour
- 36 hours per week
JOB PURPOSE:
To deliver an effective rent income collection and recovery service in accordance with legislation, the Council’s policies, performance standards /targets and customer satisfaction requirements.
DESCRIPTION OF DUTIES:
- To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention.
- To monitor tenants’ rent accounts including parking accounts and take prompt action in accordance with the Councils rent collection procedures to prevent the accumulation of debt and homelessness
- Creation and management of use and occupation accounts, ensuring effective transfer of payments and regular monitoring of cases
- To provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
- To keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
- To assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained and tenant’s needs are met.
- To be responsible for preparing timely and accurate reports on arrears case and attend Court, prepare all relevant Court papers, and represent the Council on individual arrears and possession cases.
- To conduct interviews and/or undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears.
- To liaise with Neighbourhood Officers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on IT systems.
- To attend the sign up of new tenancies and six-week new tenancy visits so that the tenant is given advice on what their responsibilities are in respect of rent payment as well as any benefit and debt management advice that they may initially need.
- Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.
- Close liaison with the Sundry Debts Officer, ensuring former tenant arrears are identified and pursued promptly to maximise income collection before tenancy termination.
