5306335 – Telecare Responder

Job Details

Work Pattern: 33.60 hours per week,

PAYE Pay Rate: £15.06 per hour

Main Purpose of the Role

To support vulnerable adults and individuals in the community by providing short-term care and assistance in their own homes. The role involves responding to emergency telecare alarms, supporting recovery and wellbeing, and helping customers regain independence, confidence and daily living skills.

Typical Day Overview

  • Visit customers in their homes to provide care and practical support.

  • Respond to telecare alarms and requests for urgent assistance.

  • Support individuals following hospital discharge or a decline in wellbeing.

  • Encourage customers to achieve personal goals and maintain independence.

  • Monitor customers’ wellbeing and report any concerns.

  • Travel between customer locations using a company vehicle.

Key Skills and Responsibilities

  • Provide compassionate, person-centred care and support.

  • Respond promptly and appropriately to telecare alarms.

  • Communicate effectively with customers, families and colleagues.

  • Maintain accurate written records and complete relevant documentation.

  • Promote independence, dignity, confidence and wellbeing.

  • Recognise and report changes in customers’ health or circumstances.

  • Follow safeguarding, health and safety, and care procedures.

  • Work flexibly as part of a community-based support team.

Essential Requirements

  • Full UK manual driving licence — essential.

  • Ability to work the complete rotating shift pattern.

  • Availability for weekends, evenings, nights and bank holidays.

  • Positive, caring and compassionate attitude.

  • Excellent written and verbal communication skills.

  • Ability to travel between customers’ homes using a company vehicle.

  • Two satisfactory references.

  • Current DBS disclosure.

  • Evidence of the right to work in the UK