64568 (JS) – Accommodations Officer

Job Details

About the Role

We are looking for a proactive and resident-focused Accommodation Officer to join our Housing Needs & Homelessness service. This is a key frontline role supporting individuals and families experiencing homelessness by securing and managing high-quality temporary accommodation (TA) and private rented sector (PRS) housing.

You will play a vital role in ensuring residents are placed in safe, suitable accommodation quickly, while working towards long-term housing solutions. The role combines housing allocation, property management, compliance, and resident support.

Key Responsibilities

  • Source, allocate and manage temporary accommodation (TA) and private rented sector (PRS) housing
  • Carry out property inspections (planned and reactive) to ensure compliance with safety and housing standards
  • Manage landlord and agent relationships, including leases, contracts, and payments
  • Support residents to sustain tenancies and move into long-term housing options
  • Provide housing advice, guidance, and signposting to services
  • Work collaboratively with internal teams and external partners to resolve housing issues
  • Monitor and manage housing records, ensuring accurate data entry and compliance with GDPR
  • Respond to complaints, enquiries, and housing-related issues in a timely and professional manner
  • Contribute to reducing homelessness and the use of temporary accommodation

About You

We are looking for someone who is:

  • Experienced in a customer-facing housing or homelessness service
  • Knowledgeable about housing legislation, including the Homelessness Reduction Act 2017
  • Skilled in managing complex cases and working with vulnerable individuals
  • Confident in working with landlords, agents, and multiple stakeholders
  • Organised, with the ability to manage a varied workload and meet deadlines
  • A strong communicator with excellent interpersonal and problem-solving skills
  • Proficient in IT systems and Microsoft Office

Essential Requirements

  • Relevant qualification or equivalent experience in housing or related field
  • GCSEs (or equivalent) including English and Maths
  • Experience working in housing, homelessness, or property management
  • Ability to work flexibly, including out-of-hours rota if required
  • Full UK driving licence and access to a vehicle