Customer Service Operative

Job Details

To support the referral, intake and duty functions of the Older Person and Physical Disabilities Service within Adult Social Care. This requires direct contact with service users, carers, other professional and agencies. To be responsible for handling all incoming calls, emails and walk-in enquiries and undertake the screening of these referrals at the front door to Adult Social Care. This will include contact with new and unallocated service users and appropriate information gathering to process them with Adult Social Care to the most appropriate service or refer and signpost them on accordingly. To identify situations that may require safeguarding and escalate these situations to management for further decision making process.

Monitoring /responding to emails and queries. Telephone support and completing screening assessments. To start immediately. Agile working supported. Some office cover required 2/5. Based at Southwark Resource Centre and Queens Road, Peckham.


Payrate is £15.86 Per Hour Umbrella