| Blue Badge Mobility Officers provide a responsive service to residents applying for a Blue Badge disability parking card who either have a physical or psychological disability that impairs their ability to walk. The main part of the role requires applications for Blue Badges to be assessed, decisions to be made based on eligibility and evidence, then issue a Blue Badge or write a detailed response explaining the reasons for declining an application. The Blue Badge team is part of the wider parking services section and will require the successful person to complete a wide range of duties that include responding to formal and informal correspondence, appeals, parking permits and telephone calls. This is a very busy team and requires a person who can work at a fast pace, on their own initiative, adapt and learn how to use new systems as well as respond to complex issues. About the Person: The candidate we need must be an excellent communicator, ideally with previous Blue Badge processing or mobility assessment experience and worked in a role that has helped them gain knowledge of mobility issues. You will have an eye for detail along with experience of working with computerised systems. You must have a genuine interest and desire to work in this area and the ability to adapt to the varying demands of the role. The successful candidate will be expected to have: • Knowledge of the Blue Badge scheme and of medical conditions, difficulties that impact a person’s ability to walk. • Experience of undertaking desk based assessments of mobility difficulties • Working knowledge of IT systems and programs designed for data entry, letter writing and permit processing. • Experience of writing detailed letters and responding to complaints, general enquiries and appeals. • Ability to make sound decisions relating to eligibility and relay this in written responses. • Experience of dealing with incoming and outbound correspondence, managing databases and records • Ability to take calls from the public to answer queries and challenges to decisions and complaints. • To provide the highest level of customer care for a team dealing with all aspects of parking services including complex and contentious cases. • A current DBS disclosure.
PAY – £28.59 umbrella |
