Job Details

Admin, Data and Receptionist

Hackney Council – Hackney Education

Location: E8, Hackney – Fully Onsite
Pay Rate: £18.91 per hour PAYE / £25.48 per hour Umbrella
Working Hours: Monday to Friday, 7:45am – 3:45pm
DBS: Enhanced DBS required

Job Overview

Hackney Council is looking for an organised, friendly and reliable Admin, Data and Receptionist to join their Children and Family Hub within Hackney Education.

The successful candidate will provide a combination of reception, administrative and data support, acting as the first point of contact for parents, families, children, visitors and external professionals.

You will play an important role in ensuring the smooth day-to-day running of the centre, maintaining accurate records and providing an efficient and welcoming service.

Key Responsibilities

• Provide a friendly and professional reception service, welcoming visitors, parents and families to the centre.
• Answer telephone calls, respond to enquiries and direct visitors to the appropriate services.
• Assist parents with registration, admission and monitoring forms.
• Manage general administrative duties, including filing, post distribution and maintaining the shared email inbox.
• Maintain and update databases, ensuring records are accurate, current and securely stored.
• Input data and produce basic reports, charts and spreadsheets using Microsoft Word and Excel.
• Liaise with service providers to ensure monitoring information is submitted accurately and on time.
• Support managers with administrative reporting and performance monitoring.
• Organise mail-outs, newsletters and other centre communications.
• Ensure visitors are signed in and out and issued with visitor badges.
• Attend meetings and take minutes when required.

Essential Requirements

• Previous experience in a clerical, administrative or reception-based role.
• Good IT skills, including Microsoft Word, Excel and email systems.
• Experience maintaining records, updating databases and undertaking data entry.
• Good written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• A friendly, approachable and professional manner when dealing with children, parents and visitors.
• Ability to handle confidential information sensitively and appropriately.
• Ability to work independently and as part of a wider team.
• NVQ Level 2 or equivalent qualification or relevant experience.

Desirable Experience

• Previous experience working within a school, children’s centre, family hub or local authority.
• Experience using Children and Family Hub monitoring or financial systems.
• Familiarity with safeguarding, confidentiality and data protection procedures.

Additional Information

• This is a fully onsite position based in E8, Hackney.
• Monday to Friday, 7:45am – 3:45pm.
• Enhanced DBS clearance is required.
• The post holder must demonstrate a commitment to equality, diversity, inclusion and anti-racist practice.
• Flexibility may be required to support occasional out-of-hours or weekend work.