Job Details
DUTIES
- Respond to customer queries and escalate issues and messages to the technical managers and professional workers
▪ Commitment to the highest level of service delivery
- Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery
▪ Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any council location as required
▪ To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care
▪ Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services
▪ Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator
PAY – £16.56 umbrella
