Job Details
DUTIES
- To be responsible for administrating and assessing reports of anti-social behaviour and nuisances, ensuring all reports are triaged in line with service policy and timeframes.
- To respond to any enquiries or complaints via telephone, email or post.
- To provide advice to other departments and residents on anti-social behaviour matters in consultation with officers.
- To take minutes in multi-agency meetings chaired by the ASB team.
- To make appropriate referrals to internal and external agencies to support the resolution of anti-social behaviour reports.
- To liaise with internal and external agencies to support the resolution of anti-social behaviour reports.
- To ensure that file records, case files and electronic information recording systems are kept in accordance with best practice, statutory and service requirements.
- To maintain a working knowledge of legislation related to anti-social behaviour, and statutory nuisances, ensuring attendance at training as appropriate.
- To assist the ASB Coordinator in creating and maintaining reports, databases, performance data and other relevant service documents when
- To triage and administrate all corporate complaints and member enquiries ensuring that council processes and timeframes are adhered to.
PAY
£20.89 umbrella
