Allocation Officer – AR

Job Details

Job Description

Job Title: Allocation Officer
Department: Housing Services
Reports To: Housing Allocation Manager

Job Purpose

To manage and assess applications to the Housing Register, ensuring fair, lawful, and efficient allocation of social housing in accordance with legislation, council policy, and performance targets. The postholder will support applicants through the allocations process while safeguarding council housing assets and resources.

Key Responsibilities

  • Assess and determine eligibility for social housing in line with housing legislation, allocations policy, and statutory guidance.

  • Manage and maintain the Housing Register, ensuring all records are accurate, up to date, and compliant with data protection requirements.

  • Allocate properties in accordance with priority need, policy criteria, and performance targets.

  • Handle complex cases, including those involving vulnerability, homelessness, medical needs, or suspected fraud, liaising with relevant internal teams and external agencies.

  • Conduct home visits to verify applicant circumstances and eligibility where required.

  • Provide clear advice and guidance to applicants on housing options and processes.

  • Prepare accurate case notes, correspondence, and performance reports using the housing management IT system.

  • Contribute to service improvement initiatives and maintain compliance with Health & Safety and equality and diversity policies.

Person Specification (Summary)

Essential:

  • Experience working in a customer-focused environment, including supporting vulnerable clients.

  • Knowledge of housing and homelessness legislation and allocations policy.

  • Strong written and verbal communication skills.

  • Ability to assess complex information and make lawful, defensible decisions.

  • Good IT skills and experience maintaining accurate records.

  • Educated to A-Level (or equivalent) with good numeracy and literacy skills.