Job Details
Job Title: Assessment Officer
Purpose of the Role:
To assess and process Housing Benefit and Council Tax Reduction claims accurately and efficiently, ensuring compliance with legislation, minimizing fraud and overpayments, and supporting residents while protecting council finances.
Key Responsibilities:
- Assess new claims and changes in circumstances for Housing Benefit and Council Tax Reduction, including complex cases, ensuring decisions are legally compliant.
- Provide high-quality advice and support to customers on benefits, Universal Credit, and welfare matters via face-to-face, phone, or electronic channels.
- Liaise with landlords, housing teams, DWP, and other stakeholders to ensure correct entitlement and support vulnerable clients.
- Identify and manage overpayments, flag potential fraud, and maintain accurate records.
- Prioritize workloads to meet deadlines and service targets while maintaining accuracy.
- Keep up to date with relevant legislation and council procedures.
Qualifications & Skills:
- GCSEs in English and Maths (or equivalent)
- Strong understanding of legislation and ability to interpret complex rules
- Experience in customer service, with excellent communication and negotiation skills
- IT proficiency (Microsoft Office and document management systems)
- Attention to detail, ability to work independently, and team collaboration
Work Type & Disclosure:
- Flexible work location (office, field, or home-based)
- Enhanced Disclosure and Barring Service (DBS) check required
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
