Job Details

Business Support Assistant – Social Services

About the Role

Flintshire County Council is seeking an organised and customer-focused Business Support Assistant to join its Social Services team. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a busy office environment and supporting the delivery of effective public services.

The successful candidate will provide essential administrative and business support, helping the team operate efficiently while ensuring customers receive a professional and responsive service.

Key Responsibilities

• Respond to customer enquiries and requests by telephone and in person, resolving queries where possible and escalating more complex matters when necessary.
• Accurately input and maintain information across corporate systems and service databases.
• Manage electronic and paper records, including scanning, filing, archiving and document management.
• Prepare letters, reports, spreadsheets, presentations and other administrative documents using Microsoft Office.
• Help maintain accurate and up-to-date information on internal and external websites.
• Organise meetings, training sessions and other events, including booking venues, coordinating attendees and circulating information.
• Provide administrative support for statutory meetings, including arranging venues, taking minutes and monitoring follow-up actions.
• Process purchase orders and invoices, responding to related queries as required.
• Maintain stationery and office equipment supplies.
• Prioritise daily tasks, work collaboratively with colleagues and identify opportunities to improve administrative processes.

Essential Requirements

Candidates should demonstrate:

• Strong administrative and organisational skills.
• Excellent communication and customer service skills, with the ability to deal with enquiries tactfully and professionally.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• The ability to prioritise workloads and meet deadlines in a busy office environment.
• Experience maintaining accurate records and handling confidential information appropriately.
• The ability to build positive working relationships with colleagues, managers and customers.
• A flexible, proactive approach to work and a willingness to contribute to improving services.
• An understanding of relevant policies and procedures, including data protection and confidentiality.

Desirable Qualification

• NVQ Level 3 in Business Administration or an equivalent qualification.

Candidates with relevant practical experience are encouraged to apply, even if they do not hold this qualification.

What We’re Looking For

We are looking for a reliable, approachable and motivated individual who takes pride in delivering high-quality administrative support. You should be comfortable handling a variety of tasks, communicating with different people and managing confidential information professionally.

Previous experience in business support, administration, customer service or a local authority environment would be beneficial.