Job Details
• Provide an efficient and confidential business support service to front line and statutory services
• Deal with telephone and face to face enquiries providing advice, guidance, signposting and support to internal and external customers across a diverse range of service functions in line with legislation, regulations policies and procedures.
• Respond to a variety of correspondence, dealing with incoming and outgoing information.
• Liaise and collaborate with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
• Support Statutory Meetings, including recording of decisions accurately and at speed and directly onto e forms, templates using mobile IT devices.
• Organise and co-ordinate meetings, diaries and appointments, ensuring schedules and venues are appropriate for attendees.
• Undertake a variety of project work and research, ensuring information is of high-quality and completed according to deadlines.
• Analyse and evaluate data/information and produce reports/information/data which is appropriate for a range of audiences including senior managers, elected members, employees and members of the public.
• Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests.
• Assist in the design and development of internal business support systems and processes to ensure the efficient functioning of the service as well as ensuring that confidential information is dealt with appropriately.
• Input, check and maintain a variety of electronic and paper-based systems, ensuring information is accurate and stored appropriately.
• Undertake financial administration including placing orders, reconciling and processing payments using electronic systems.
• Develop and maintain knowledge of regulations, policies and procedures which have implications for service delivery.
Pay: £14.13
