Job Details
Role outcomes
Deal with enquiries, providing advice and guidance to customers (20%)
Check applications, consider evidence, make decisions and produce documents based on set criteria (20%)
Undertake routine planned administrative support to a range of teams across the council, including inputting information into relevant databases to support data quality (60%)
Role measures
Accuracy of work
Work rate
Turnaround time
Customer satisfaction
Customer compliments
Justified complaints
Information systems kept up to date with accurate data input Key activities
Communicate with customers in a variety of ways as required e.g.
Pay: £13:42 Umbrella
