Business Support Officer

Job Details

Hackney council are looking for someone to provide comprehensive, customer focused, administrative, data management, project, and financial support to teams across the repairs client service.

  1. To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.
  2. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.
  1. To develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats /templates as requested.
  2. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
  3. To service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions.
  4. To provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting.

Payrate: £25.48