Business Support Officer

Job Details

London Borough of Tower Hamlets are resourcing a role for a Business Support Officer to provide responsive, professional and timely administrative support and advice to services as directed, facilitating the effective conduct of the Council’s core business.


  • Provide a comprehensive range of high-quality administrative and advisory support to services including arranging meetings, filing, word-processing, data entry, document checking and processing for verification purposes, dealing with routine correspondence and telephone contact, booking venues, making travel arrangements, minute-taking and other general administrative duties in accordance with prescribed timescales.
  • Act as the first point of contact for a wide range of general enquiries by telephone and in person, assessing and prioritising level of response required and supporting the Business Support Team Leader in the monitoring and progressing of correspondence, enquiries and other queries to ensure all targets are met.
  • Deal with clients and service users, stakeholders and staff in a professional manner, signposting queries and questions to the right teams and individuals where role holder is unable to resolve the query directly.
  • Utilise information technology to facilitate the effective execution of duties and responsibilities and assist in training others to ensure effective use of IT systems across the service.
  • Maintain and update databases and case management systems to ensure that records are up to date and accurate, inputting data, extracting information and producing and distributing reports on a regular or ad hoc basis.
  • Develop, maintain and review all filing systems (including the management of archived files) to ensure that they adequately meet the changing needs of the organisation and comply with statutory requirements.
  • Ensure full compliance with GDPR policy and process ensuring systems and procedures are followed for the correct recording, updating, reviewing and deleting of personal data in all data processing carried out by the role holder.
  • Promptly record, distribute and/or scan inward correspondence; promptly despatch and record outward correspondence. Maintain mailing lists to support the effective working of the team
  • Organise and administer meetings as specified within the service catalogue – forward planning, checking availability, booking venues, issuing invitations, collating and distributing papers, taking notes, distributing minutes and monitoring follow up actions as necessary
  • Undertake a broad range of finance tasks as appropriate e.g. raise orders, process invoices, monitor payments and track budgets using corporate finance systems (e.g. Agresso) to ensure prompt and accurate payment
  • Requisition goods and services required for the operation of the team, monitoring expenditure against the team budget and supervising/initiating payments against the office budget, ensuring compliance with all Financial Regulations in relation to transactional tasks carried out
  • Adhere to changes in legislation, statutory and regulatory change adapting to new service needs and maintaining service levels across the council.

Payrate : £24.09