Business Support Officer

Job Details

The Royal Borough of Greenwich have a new exciting for out as a business support officer/assistant To undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies, and the New Technology agreement.


1) To provide high quality, confidential and proactive administrative and project support that ensures the smooth running of the Complaints, Information Governance and DMT Support Service.

2) To undertake specialist projects and research work on behalf of the service working in collaboration with relevant contacts within and outside the council to ensure satisfactory completion within reasonable timescales.

3) To assist with diary management for DMT members including arranging meetings / events, sending invitations, circulating papers, and booking venues and refreshments.

4) As directed, to ensure DMT members are appropriately briefed and provided with the relevant materials relating to forthcoming meetings / events.

5) To support the recording and processing of complaints, Individual Rights requests under the Data Protection Act 2018, Freedom of Information Act 2000 requests and Member casework.

6) To assist with the preparation of responses to complaints, Individual Rights requests, Freedom of Information requests and casework enquiries.

7) To receive, record and manage incoming correspondence, some of which may be of a confidential and sensitive nature and re-directing or signposting to third parties as appropriate.

8) To be responsible for processing invoices and other financial documentation in accordance with the council’s financial and procurement procedures.

9) To ensure the timely and confidential production of correspondence, reports and other documentation using the most appropriate technology and to ensure these comply with the council’s communication standards.

10) To take minutes at meetings and follow up on any resulting actions.

11) To maintain effective systems for electronic recording and paper filing, information retrieval and bring forward items.

12) To be responsible for the recording and distribution of post across the Directorate

13) To deal professionally, courteously, and confidentially with enquiries from senior officers within the council, elected members, members of the public and external organisations.

14) To provide effective cover for the service including dealing with senior officers, external agencies and members of the public who contact the service. 12) To undertake any other work appropriate to the level and general nature of the post’s duties.

£20.96 umbrella per hour