Business Support Officer

Job Details

Purpose of the Post

To provide an effective business support service to a diverse range of front line and statutory services in
accordance with relevant government legislation and guidelines.


• Provide an efficient and confidential business support service to front line and statutory services
• Deal with telephone and face to face enquiries providing advice, guidance, signposting and support to
internal and external customers across a diverse range of service functions in line with legislation,
regulations policies and procedures.
• Respond to a variety of correspondence, dealing with incoming and outgoing information.
• Liaise and collaborate with internal and external stakeholders including managers, employees and
members of the public, ensuring information and communication links are maintained.
• Support Statutory Meetings, including recording of decisions accurately and at speed and directly
onto e forms, templates using mobile IT devices.
• Organise and co-ordinate meetings, diaries and appointments, ensuring schedules and venues are
appropriate for attendees.
• Undertake a variety of project work and research, ensuring information is of high-quality and
completed according to deadlines.
• Analyse and evaluate data/information and produce reports/information/data which is appropriate for
a range of audiences including senior managers, elected members, employees and members of the
• Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands
arising from customer queries and requests.
• Assist in the design and development of internal business support systems and processes to ensure
the efficient functioning of the service as well as ensuring that confidential information is dealt with
• Input, check and maintain a variety of electronic and paper-based systems, ensuring information is
accurate and stored appropriately.
• Undertake financial administration including placing orders, reconciling and processing payments
using electronic systems.
• Develop and maintain knowledge of regulations, policies and procedures which have implications for
service delivery.

Pay rate: £15.41 per hour umbrella

Three to six months contract with view to extend or make permanent