Business Support Officer

Job Details


  • To provide responsive, professional and timely
    administrative support and advice to services as directed,
    facilitating the effective conduct of the Council’s core
  • To implement and maintain efficient, cost-effective
    systems for administrative support, adhering to the
    council’s customer service performance standards and
    meeting the requirements of service level agreements in
    all areas of the post holder’s responsibility.
  • Input, extract and monitor data from relevant IT systems
    on a regular and ad hoc basis, using statistical techniques
    to compile and produce reports, graphical information,
    financial and technical documents as required.


1. Provide a comprehensive range of high-quality administrative and
advisory support to services including arranging meetings, filing,
word-processing, data entry, document checking and processing
LBTH – Business Support Officer (Schools) JD and PS June 2021
for verification purposes, dealing with routine correspondence
and telephone contact, booking venues, making travel
arrangements, minute-taking and other general administrative
duties in accordance with prescribed timescales.

2. Utilise information technology to facilitate the effective execution of
duties and responsibilities and assist in training others to ensure
effective use of IT systems across the service.

3. Maintain and update databases and case management systems to
ensure that records are up to date and accurate, inputting data,
extracting information and producing and distributing reports on a
regular or ad hoc basis

4. Develop, maintain and review all filing systems (including the
management of archived files) to ensure that they adequately
meet the changing needs of the organisation and comply with
statutory requirements.

5. Promptly record, distribute and/or scan inward correspondence;
promptly despatch and record outward correspondence. Maintain
mailing lists to support the effective working of the team

6. Organise and administer meetings as specified within the service
catalogue – forward planning, checking availability, booking
venues, issuing invitations, collating and distributing papers,
taking notes, distributing minutes and monitoring follow up actions
as necessary.

7. Undertake a broad range of finance tasks as appropriate e.g.
raise orders, process invoices, monitor payments and track
budgets using corporate finance systems (e.g. Agresso) to
ensure prompt and accurate payment.

8. Requisition goods and services required for the operation of the
team, monitoring expenditure against the team budget and
supervising/initiating payments against the office budget,
ensuring compliance with all Financial Regulations in relation to
transactional tasks carried out.

9. Cover as required at receptions and helpdesks, working as part of
a team to ensure cover throughout business hours, providing a
welcoming environment and dealing with clients in a consistent
professional and customer friendly manner.

Pay rate: £24 per hour umbrella

Three to six months contract with view to extend or make permanent