Job Details
You will be required to provide an effective Business support service to a diverse range of front line and statutory services in accordance with the relevant government legislation and guidelines.
Responsibilities:
• Deal with telephone and face to face enquiries, providing advice, guidance, signposting and support
to internal and external customers, across a diverse range of service functions in line with legislation,
regulations, policies and procedures.
• Triage and direct referrals and requests for service received via all channels to the relevant service
teams to ensure a timely response and excellent customer service.
• Process a range of referrals/ requests for service/applications, applying ‘rules and guidelines’ and
confirm outcomes to customers, dealing with all associated incoming and outgoing information.
• Input , record, check and maintain a variety of computer and paper-based systems, including bespoke
service databases, ensuring information is accurate, stored securely and confidentially, and in
accordance with information governance protocols, and produce standard reports.
• Organise and provide support at a range of statutory meetings, where emotive content is a regular
feature, producing accurate minutes and action schedules and liaising effectively with both internal
and external stakeholders.
• Undertake financial administration including placing orders, raising sales orders, paying
invoices/internal recharges, reconciling income , updating casefiles where relevant, using electronic
systems and in line with the financial regulations of the Council.
• Liaise and collaborate with internal and external stakeholders including managers, employees and
members of the public, ensuring information and communication links are maintained.
Umbrella Rate – £14.88
