Community Care Officer

Job Details


  1. To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
  2. To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
  1. It is envisaged that staff within First Response will also be able to initiate the following:
  1. Refer to other agencies
  • Order equipment for clients (following training)
  • Amend referrals
  • Screen referrals to gather further information
  • To process referrals and apply agreed eligibility criteria. This will involve collecting extra information form the referrer, service user or carer where appropriate.
  1. To accurately record detailed referrals, specifying client’s needs.
  2. To work within agreed procedures, particularly those in relation to alleged safeguarding adults.
  3. To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy.
  4. To liaise with other departmental and non-departmental services and partner agencies as required.
  5. To sign post members of the public to access other services where appropriate.
  6. To ensure that the Duty Manager is kept fully up to date with operational issues.


£18.76 umbrella