- As a member of the Housing Asset Management Team, contribute towards
achievement of the services aims and objectives as contained in the Smarter
Housing Plan and Repairs Policies
- To act as a lead professional in all aspects of repairs and maintenance inspections
and the management of repairs providing technical advice in all matters relating to
the building stock in a customer focused manner for tenanted and void properties
- To manage the performance delivery of repairs and maintenance term contractors to
ensure that the services provided are carried out in a professional and efficient
manner, ensuring that works are carried out within agreed constraints of time,
budget, quality, value for money and customer performance criteria.
- To ensure that contractor performance is in compliance with statutory legislation,
building regulations, health and safety policies and financial regulations.
- To be responsible for managing customer complaints, formal enquiries, insurance,
compensation and legal claims in a timely manner with a satisfactory outcome and
that corrective action is taken to prevent re-occurrences or to improve the service.
Working collaboratively with the Responsive Repairs Maintenance and Cyclical Services
Manager and other members of the Asset Management Team to ensure a holistic approach
to Asset management and working with the wider Housing Team in a ‘One Team’ approach.
- This will include leading on the service specific elements of implementing the new Housing
To be responsible for resolving customer complaints/claims quickly and to a satisfactory
- To contribute to the development and delivery of Housing’s service plan
objectives in line with the Smarter Housing Plan and Corporate priorities.
- To contract manage term contractors in a designated area to ensure repairs and
void repairs are delivered in compliance to contract terms and conditions and
that the services provided are to customer’s satisfaction and expectations.
- To steer the repairs service with the contractor to ensure that first time-fix
repairs are maximised, to maximise the use of composite codes and to
demonstrate the efficient use of the NHF Schedule of Rates system.
- Ensure that contractors comply with good practice codes, recognised
professional standards, appropriate British Standards together with statutory
requirements as defined in contract documents and any repairs
policy/procedures as required.
- To lead on weekly planned contractors monitoring meetings to review
performance and agree corrective actions where appropriate to maintain
contract compliance and improvements.
- To manage formal/non-formal complaints/Member/LGO enquiries and ensure
repairs are tracked and responses provided in line with the Council’s
corporate complaints policy.
- To inspect the repairs and review services provided by contractors following
unacceptable performance and ensure these are proactively remedied and
agreed actions taken to prevent re-occurrences or escalation.
- To foster and promote active communications with tenants to keep them
informed on the progress of their repairs/inspections and to prevent avoidable
- To provide accurate assessment and specification of repairs following site visits
and raising of repairs orders in line with the schedule of rates, composite codes
or equivalent and in compliance to budgetary restrictions, repairs policy and
procedures in relation to quality and customer service for both tenanted and
Payrate: £19.29 umbrella