Job Details
Duties will include :
* Managing deadlines for Ombudsman requests and chasing up information from services within the Council for Ombudsman cases.
* Managing the Ombudsman mailbox.
*Liaising with the Ombudsman services.
* Managing the Complaints Outlook Calendar.
* Reviewing and quality assuring Stage 2 complaint responses.
* Answering team mailbox queries/providing complaints advice.
* Responding to resident/customer complaints queries and providing updates where required.
The pay rate per hour is £23.88.
