Job Details
Council Tax Billing Officer
We are currently recruiting for a Council Tax Billing Officer to join a busy Revenues team within a local authority environment. The successful candidate will be responsible for the accurate administration of Council Tax accounts, ensuring billing is processed in line with current legislation while delivering a high standard of customer service.
Key Responsibilities
- Administer Council Tax accounts including billing, discounts, exemptions, disregards and payment arrangements
- Process account changes accurately and within agreed deadlines
- Provide advice and support to residents via telephone, email and other communication channels
- Maintain up-to-date knowledge of Council Tax legislation and local reduction schemes
- Assess applications and review supporting evidence in line with policy and legislation
- Liaise with internal departments and external agencies where required
- Prioritise workloads effectively to meet performance targets and service standards
- Contribute positively to team working and continuous service improvement
Requirements
- Previous experience within Council Tax, Revenues or a local authority environment is highly desirable
- Strong understanding of legislation and ability to interpret complex regulations
- Excellent communication and customer service skills
- Ability to manage high volumes of work accurately and efficiently
- Good IT skills including Microsoft Office
- Experience using Capita or Northgate Revenues & Benefits systems is desirable
- Ability to work independently and as part of a team
Additional Information
- Flexible working environment
- No disclosure required
- GCSE English and Maths (or equivalent) preferred
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
