Job Details

Job Description

Job Title: Mailroom Courier Driver
Department: Solutions4Data – Mail & Despatch Document Services / Chief Executives
Post Reference: NJE1090
Location: Nottinghamshire County Council
Reporting To: Mail & Despatch Services Management

Job Purpose

To provide an efficient and reliable mailroom courier service by sorting, collecting and delivering a wide range of mailroom items and associated products between countywide buildings and external locations.

The post holder will be responsible for operating Council vehicles safely and efficiently, completing scheduled courier runs, meeting agreed service standards and supporting the effective delivery of internal and external mail and document services.

Key Responsibilities

• Sort, collect, transport and deliver mail and other items to various Council and external locations.
• Complete daily courier runs within agreed working hours and service-level agreements (SLAs).
• Collect and deliver internal and external mail using Nottinghamshire County Council vehicles.
• Ensure all mail items are dispatched and collected accurately and within agreed deadlines.
• Maintain and operate Council vehicles in accordance with relevant policies, procedures and guidance.
• Complete all required vehicle-operation, delivery and collection documentation.
• Carry out appropriate vehicle checks and report any defects, concerns or issues that could affect service delivery or safety.
• Maintain vehicles in a clean and presentable condition.
• Safely lift, load, transport and unload heavy items in accordance with manual-handling procedures.
• Wear all required protective clothing and personal protective equipment (PPE).
• Check Resource Hubs on a daily basis and replenish stationery and other agreed supplies to the required levels at County Hall and Trent Bridge House.
• Manage personal workloads effectively and work independently without close supervision.
• Prioritise tasks and resources to ensure all scheduled deliveries and collections are completed on time.
• Maintain a professional and customer-focused approach when dealing with internal and external customers.
• Undertake any other reasonable duties appropriate to the role.

Key Accountabilities

• Work effectively as part of the Mail & Despatch Services team while also demonstrating the ability to work independently.
• Take responsibility for the safe and appropriate use of allocated Council vehicles.
• Report any operational, vehicle, health and safety or service-delivery concerns to management promptly.
• Follow all relevant operational policies, procedures, guidelines and service standards.
• Complete all mandatory and role-specific training.
• Work effectively within agreed procedures, deadlines and delivery schedules.
• Maintain a professional appearance and support the Council’s corporate image.
• Ensure identification and appropriate workwear are worn when representing the Council.
• Handle mail, documents and other information appropriately and in accordance with Data Protection requirements.
• Contribute to continuous improvement and efficient use of resources within the courier and mailroom service.

Person Specification

Education and Qualifications

Essential:

• Full, valid and appropriately endorsed driving licence.
• Manual Handling training or willingness to undertake relevant training.
• Willingness to undertake all training required for the role.
• Good understanding of Health and Safety requirements.
• Basic understanding of Data Protection principles.

Knowledge

• Understanding of safe driving and vehicle-operation procedures.
• Knowledge of Health and Safety policies and procedures.
• Awareness of manual-handling requirements.
• Understanding of confidentiality and Data Protection principles.
• Awareness of working within organisational policies, procedures and operational guidelines.
• Knowledge or understanding of mail distribution and courier operations is desirable.

Skills and Competencies

• Ability to work independently without close supervision.
• Ability to organise and prioritise workload effectively.
• Ability to meet delivery targets and agreed objectives.
• Ability to work accurately to tight schedules and deadlines.
• Ability to manage time and resources effectively.
• Ability to identify issues and develop practical solutions.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Reliable, punctual and customer-focused approach.
• Ability to safely lift and transport heavy items.
• Willingness to learn new skills and participate in personal development opportunities.

Experience

Essential:

• Minimum of 4 years’ driving experience.
• Experience of working to tight schedules and deadlines.
• Experience of working independently and managing a personal workload.
• Experience of handling, transporting or delivering goods, mail or documents.

Desirable:

• Experience of working within a mail distribution, mailroom, courier or postal environment.
• Experience of working within a Local Authority, public sector or similar regulated organisation.
• Experience of operating commercial or organisational vehicles.
• Experience of working with service-level agreements or defined delivery targets.

Health, Safety and Compliance

The post holder must:

• Operate vehicles safely and responsibly at all times.
• Comply with all relevant Council driving, vehicle and road-safety procedures.
• Follow manual-handling guidance when lifting, loading and transporting items.
• Use PPE and protective clothing as required.
• Report vehicle defects, accidents, incidents and hazards promptly.
• Maintain confidentiality when handling mail, documents and other potentially sensitive information.
• Comply with relevant Data Protection and information-handling requirements.
• Attend mandatory training and maintain required competencies.

Role Dimensions

The post holder will contribute to the delivery of an efficient and customer-focused mail and courier service for Nottinghamshire County Council.

The role involves responsibility for the safe and timely collection and delivery of mail and associated items, effective use of Council vehicles and resources, and achievement of agreed service standards and customer expectations.

The post holder will also contribute to operational efficiency and identify opportunities to make effective use of resources and achieve efficiency savings where appropriate.

Additional Information

The post holder will be expected to undertake any other duties or tasks that are reasonably appropriate to the level and responsibilities of the role.

The duties and responsibilities outlined in this job description may be reviewed and amended in accordance with the operational requirements of the service.