Job Details
The Customer Advisor will provide front‑line support to residents contacting the council about waste and recycling services. The role is office‑based, working Monday to Friday, and focuses on delivering accurate information, resolving enquiries, and ensuring a positive customer experience.
- Handling waste‑related enquiries — Respond to calls and emails about bin collections, missed collections, assisted lifts, and service changes.
- Providing accurate information — Give clear guidance on collection schedules, recycling rules, and service requests.
- Logging service requests — Record customer issues in the CRM system and ensure they are passed to the Waste Team promptly.
- Resolving customer queries — Offer solutions, escalate where needed, and follow up to ensure customer satisfaction.
- Maintaining service standards — Deliver polite, professional, and consistent customer service at all times
Requiring excellent Customer Service experience:
- Excellent communication skills with the ability to explain information clearly.
- Customer‑focused approach and commitment to delivering high standards of service.
- Ability to manage high‑volume enquiries in a fast‑paced environment.
- Strong attention to detail when recording information.
- Competent IT skills
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
