Customer Service Advisor – Remote – AR

Job Details

Customer Service Advisor – Remote

Location: UK Wide – Fully Remote
Contract: 3-Month Fixed-Term Contract
Pay Rate: £12.71 per hour PAYE / £16.81 per hour Umbrella
Working Hours: Variable shifts between 7:00am and 10:00pm – 37 hours per week

About the Role

We are looking for enthusiastic and customer-focused Customer Service Advisors to join a busy, telephone-based team supporting customers with home emergency repairs.

This is a fully remote opportunity where you will act as the first point of contact for customers, handling inbound calls, responding to enquiries and helping coordinate assistance through suppliers and repair services.

Full training will be provided, so previous insurance or home emergency experience is not essential. We are looking for individuals with a positive attitude, excellent communication skills and a genuine passion for delivering outstanding customer service.

Key Responsibilities

  • Handle inbound customer calls, responding to a variety of enquiries.
  • Provide clear, helpful and professional support to customers.
  • Liaise with multiple clients and suppliers to coordinate customer assistance.
  • Support the arrangement of home emergency repairs and required parts.
  • Update internal databases and maintain accurate customer records.
  • Manage customer enquiries efficiently in a fast-paced environment.
  • Deliver a consistently high standard of customer service.

Essential Skills and Experience

  • Excellent verbal and written communication skills.
  • A customer-focused approach with a helpful and professional telephone manner.
  • Ability to work effectively in a busy, fast-paced environment.
  • Good computer literacy and confidence using different systems and databases.
  • A proactive, adaptable and positive attitude.
  • Enthusiasm and willingness to learn.

Previous customer service or call centre experience would be beneficial but is not essential, as full training will be provided.

Working Arrangements

  • Fully remote working across the UK.
  • Variable shift patterns between 7:00am and 10:00pm.
  • The service operates 24 hours a day, 365 days a year.
  • Initial 3-month fixed-term contract.

How to Apply

If you are a confident communicator who enjoys helping customers and is looking for a remote customer service opportunity, we would love to hear from you.