Customer Service Officer

Job Details

Southwark council are resourcing a role as a customer service officer to provide and promote a professional, high quality, customer focused service to all callers.

  1. To process information in response to enquiries, concerns or requests for Council services received through various channels.
  2. To ensure that all enquiries are swiftly and comprehensively resolved at first point of contact.
  3. To ensure that enquiries are processed in one transaction, as far as is reasonably practicable
  4. To provide a service quality function, surveying customers for feedback
  5. To signpost enquires to relevant online forms and services. All the tasks you carry out will be to high professional service standards, within agreed time lines and where possible resolve issues at the first point of contact.

payrate £18.05 umbrella