Job Details
Job Title: Customer Services Assistant
Department: Business Durham (Regeneration, Economy & Growth)
Location: Salvus House, Aykley Heads (with flexibility across County Durham sites)
Grade: 5
Role Overview
Provide administrative, customer service, and operational support to help deliver business services, events, and projects across Business Durham. Act as a first point of contact for enquiries while ensuring efficient day-to-day office operations.
Key Responsibilities
- Act as the first point of contact via phone, email, and in person, handling and tracking enquiries.
- Provide reception and general administrative support across office locations.
- Support the organisation and delivery of business events, including set-up and attendee management.
- Maintain office systems, databases, and processes to ensure efficient operations.
- Arrange meetings, book rooms, coordinate catering, and prepare spaces.
- Assist with purchase orders, post handling, and general office tasks.
- Support staff with travel arrangements, documentation, and event coordination.
- Help prepare reports, presentations, and briefing materials.
Skills & Experience
- Experience in administration and customer service roles.
- Strong organisational, communication, and IT skills (e.g. spreadsheets, databases).
- Ability to manage multiple tasks and work both independently and in a team.
- Friendly, professional, and customer-focused approach.
Additional Information
- Flexitime available; occasional out-of-hours work may be required.
- Must be flexible to work across different council sites if needed.
Summary
A varied support role combining customer service, administration, and event coordination, helping deliver services that support local businesses.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
