Deputy Building Manager

Job Details

Southwark council are looking for an Deputy Building Manager to Manage, develop and deliver the buildings reception services to meet the highest standard expected by the council when greeting VIP’s, councillors, staff and visitors. Ensure staff provide a courteous and professional service at all times and meet or exceed Key Performance Indicators (KPIs) in relation to the service.


  • To ensure the building is safe and complaint for Council Staff, visitors and guests. Manage the site-based customer/client-facing activities; manage customer relationships and take a proactive approach to establishing and maintaining good relationships and working processes with customers. Ensure all fire safety procedures and records are in place and all sensitive, confidential data, files or equipment found during the course of the day are managed in line with corporate policies, ensuring that the council will not be brought into disrepute.
    1. Manage, develop and deliver the building event management service ensuring that all planned corporate, democratic / constitutional and community events held at 160 Tooley Street are managed efficiently and delivered on time and within budget
    2. Identify and monitor the allocation of resources in respect of the corporate reception services, event management, mail service including but not limited to folding /inserting mail operations, locker keys, porterage and minor works/repairs, pool vehicles, cycles and stationery, taking appropriate action to mitigate adverse risk associated with the occupation and client use of the building
    3. Implement agreed improvements to business processes, role changes and corporate reception and event services operation to achieve Divisional priorities and strategic objectives
    4. Respond promptly and confidently to emergencies at Tooley Street or Queens Road assisting with incident management and liaising with the borough emergency control centre and emergency services as appropriate
    1. Assist in the planning and management of moves and churn as it relates to 160 Tooley Street and Queens Road in accordance with both the short and the long-term strategic service needs of the council
    2. Support CFM’s strategic objective of developing its capacity as an intelligent client by ensuring the provision of high quality and timely, property-related management and performance data at the site operations level
    3. Ensure that the Building Manager is regularly briefed on performance, kept informed about progress and any incidents
    4. Develop and implement appropriate team and individual development plans in respect of the in house facilities management specifically aimed toward developing professional and competent staff.
    5. Any other duties as may be reasonably required from time to time and that are commensurate with the grade.
  • Payrate: £30.00 umbrella