Job Details
Job Title: Disrepair Case Officer
Service: Housing / Repairs
Reports to: Repairs Team Manager
Job Purpose
To manage housing disrepair cases, minimise legal and financial risk to the Council, and ensure repairs-related complaints and litigation threats are resolved quickly, fairly, and wherever possible without court action.
Key Responsibilities
- Manage housing disrepair cases from initial complaint through to resolution or litigation.
- Act as the main point of contact between residents, surveyors, contractors, legal services, and housing teams.
- Work proactively to prevent legal action by ensuring inspections and repairs are carried out promptly and to standard.
- Monitor case progress, deadlines, and potential costs, providing updates and recommendations to managers.
- Prepare and submit case information to Legal Services and represent the Council in court when required.
- Support responses to Stage 2 complaints and Ombudsman cases involving disrepair.
- Ensure residents are kept informed throughout the process and correspondence is handled within target timescales.
- Ensure compliance with housing legislation, council policies, safeguarding duties, and equality standards.
Key Skills & Experience
- Experience managing complex housing, repairs, or disrepair cases.
- Strong written and verbal communication skills.
- Ability to manage contractors and external professionals.
- Good knowledge of housing legislation and repairs processes.
- Organised, proactive, and confident in handling high-risk cases.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
