Domestic Violence Team Manager – AR

Job Details

Job Description: Team Manager – Domestic Abuse Safety Hub (BDASH)

Service Overview

The Barnet Domestic Abuse Safety Hub (BDASH) is a multi-agency service forming part of the borough’s coordinated response to domestic abuse. The service provides specialist, trauma-informed advocacy, safety planning, and support to survivors of domestic abuse.

BDASH works in partnership with statutory and voluntary sector agencies, including police, health, housing, children’s services, and MARAC, to reduce risk, improve safety, and support recovery.

Job Purpose

The Team Manager will be responsible for the operational leadership and day-to-day management of BDASH, overseeing a multidisciplinary team including Independent Domestic Violence Advocates (IDVAs), Domestic Abuse Independent Officers (DAIOs), senior practitioners, and other specialist roles.

The post holder will ensure the delivery of a high-quality, survivor-centred, trauma-informed service that meets contractual, safeguarding, and performance requirements. They will also act as a key representative of the service within multi-agency safeguarding and domestic abuse systems.

Key Responsibilities

1. Operational Service Delivery

  • Lead the day-to-day delivery of BDASH, ensuring safe, effective, and timely support for survivors.
  • Ensure compliance with contractual requirements, safeguarding procedures, and organisational standards.
  • Oversee case allocation, caseload management, and service pathways.
  • Ensure risk is appropriately assessed, managed, and escalated in line with safeguarding frameworks.
  • Maintain oversight of service quality and trauma-informed practice across all casework.

2. Team Leadership and Management

  • Provide line management, supervision, coaching, and professional development to IDVAs and practitioners.
  • Lead regular team meetings, reflective practice sessions, and case reviews.
  • Foster a culture of learning, accountability, and continuous improvement.
  • Manage performance, including setting objectives, monitoring progress, and addressing underperformance where required.
  • Support staff wellbeing and resilience in a high-risk, emotionally demanding environment.

3. Safeguarding and Risk Management

  • Ensure effective implementation of safeguarding policies and procedures.
  • Provide oversight of high-risk domestic abuse cases, including MARAC referrals and escalation processes.
  • Ensure the appropriate use of risk assessment tools such as DASH.
  • Work closely with safeguarding partners to protect adults and children at risk of harm.

4. Multi-Agency Partnership Working

  • Act as the service lead in multi-agency forums, including MARAC and safeguarding meetings.
  • Develop and maintain strong relationships with police, housing, health services, children’s services, and voluntary sector partners.
  • Support integrated working and effective referral pathways.
  • Contribute to system-wide improvements in domestic abuse response and service coordination.

5. Performance, Quality and Reporting

  • Monitor and manage team performance against KPIs, outcomes, and contractual targets.
  • Ensure high-quality case recording and effective use of case management systems.
  • Produce regular performance reports for commissioners and stakeholders.
  • Support audits, service reviews, and quality assurance processes.
  • Ensure services demonstrate impact, value for money, and compliance with contractual requirements.

6. Strategic and Service Development

  • Identify opportunities to improve service delivery and partnership working.
  • Contribute to service development, innovation, and commissioning discussions.
  • Represent BDASH at borough-level meetings and strategic forums.
  • Promote survivor-centred, trauma-informed, and inclusive practice across the system.

7. Equality, Diversity and Inclusion

  • Promote and embed equality, diversity, and inclusion in all aspects of service delivery.
  • Ensure services are culturally responsive and accessible to all survivors.
  • Challenge discrimination and support anti-oppressive practice.

8. Financial and Resource Management

  • Support monitoring of budgets and ensure resources are used appropriately.
  • Contribute to financial planning and ensure value for money in service delivery.
  • Ensure compliance with organisational financial procedures.

Person Specification

Experience

  • Significant experience working with survivors of domestic abuse or vulnerable adults.
  • Experience managing or supervising specialist frontline teams (e.g. IDVAs or equivalent).
  • Experience working in multi-agency safeguarding environments (including MARAC).
  • Experience of performance management and service delivery within a regulated or commissioned service.

Knowledge

  • Strong understanding of domestic abuse, coercive control, and VAWG frameworks.
  • Knowledge of safeguarding legislation and guidance (e.g. Domestic Abuse Act 2021, Children Act 1989, Care Act 2014).
  • Understanding of risk assessment tools such as DASH and safety planning approaches.
  • Awareness of civil, criminal, and family justice processes related to domestic abuse.

Skills and Abilities

  • Strong leadership and people management skills.
  • Ability to manage high-risk and complex safeguarding situations.
  • Excellent communication and partnership-working skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Strong analytical and report-writing skills.

Qualifications

  • Level 3 (or above) qualification in domestic abuse support (e.g. SafeLives IDVA qualification or equivalent) – mandatory
  • Degree or equivalent professional qualification in Psychology, Social Work, Counselling, Mental Health, or related field.
  • Management training or willingness to undertake leadership development.

Other Requirements

  • Commitment to trauma-informed, survivor-centred practice.
  • Commitment to continuous professional development and reflective supervision.
  • Ability to work within emotionally demanding and high-risk environments.