Duty Careline Officer

Job Details

Role Purpose

To provide an emergency visiting and call handling support service for the H&F Careline service which operates 24/7.

To be responsible for the operation of the LBH&F Careline &
Emergency Control Room during core operational hours, although maybe required to work outside office hours.

Role Duties

  • To work Monday to Friday during core operational hours. And will be required to work 4 out of 8 bank holidays
  • To work within European working directives
  • To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
  • To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.
  • To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.
  • To install telecare alarms and equipment
  • To respond accordingly to all housing/repair issues for all Sheltered Housing, Housing Associations and Trust tenants, by calling the appropriate service
  • To deal with all OOH homeless calls to assess the callers needs and arrange for emergency housing if legally required. (Out of Hours duties)
  • To deal with no replies reported by the Care Agencies, Community Independence Service and Meals on Wheels. (Out of Hours duties)
  • To respond accordingly with all emergency calls from all associated agencies to ascertain a Residents whereabouts by calling all necessary contacts and emergency services as required.
  • To be responsible for contacting keyholders of premises in cases of emergency.

Pay rate: £24.96 per hour umbrella

Three to six months contract with view to extend or make permanent