Job Details
Purpose:
To deliver an innovative, efficient and flexible service that is customer focused, compliant and sustains high levels of excellence and quality. Support NCHA’s objectives of being a leader in providing an excellent maintenance service to NCHA’s tenants and external customers in line with NCHA’s vision of “More Homes, Great Services, Better Lives”.
Main responsibilities:
1.Organise and carry out the design, installation, maintenance, testing and repair work for the Association’s managed properties, housing stock and external customers in accordance with agreed targets and procedures; ensuring services are compliant with relevant legislation and regulations.
2.Manage stock/supplies to ensure works are not delayed.
3.Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records relating to testing electrical installations etc.
4.Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery; communicating them to line management.
5.Use information available to identify customer needs and ensure services are tailored to meet those needs.
6.Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.
7.Understand your responsibilities under Health & Safety legislation; ensuring that all activities are discharged in a safe manner and risks are minimized at all times.
8.Keep your line manager informed of any issues or barriers to the effective delivery of your service area /maintenance services at the earliest opportunity and contribute to the development and effective operation of the Team.
9.Provide relief cover for colleagues and participate in the standby/call-out rota to cover emergency breakdowns.
10.Understand performance standards for your role to deliver on objectives and targets agreed at performance management meetings.
Umbrella Rate – £25
