Estate Services Coordinator

Job Details

london borough of Islington has an exciting new role out as a estate services co-ordinator this involves to ensure estates are maintained at the highest possible standards of cleanliness, safety, security, and appearance.
Leading a team of caretakers, responsible for all aspects of their line management, including overseeing and supporting their training and development, conducting of regular one to one supervision meetings and assessment of health and wellbeing, health and safety compliance, performance, conduct and sickness absence management, in accordance with Council policy and procedures.
Responsible for monitoring and taking corrective actions of services associated with estate management functions, such as waste and recycling, grounds/greenspace maintenance, communal repairs, and estate lighting.


Management and Supervision:

  • To manage a dispersed team of caretakers, (including the supervision of mobile relief and agency caretakers as required), to ensure they deliver a high quality and responsive service on our estates. This will include (but is not limited to): dealing with induction and probation of new starters; allocation of work and setting clear targets; conducting and supporting training and development; conduct of regular one to one supervision meetings and quality conversations; assessment of their health and wellbeing; compliance with Health & Safety at work; performance, conduct and sickness absence management, ensuring that corrective action is taken where appropriate in accordance with Council policy and procedures; keeping accurate staff management records.
  • To be a motivational leader – coaching, inspiring, supporting and guiding your team to achieve their personal and service objectives, encouraging a strong team working and resident focused culture.
  • To develop a thorough knowledge of caretaker tasks and frequencies, Council HR procedures and relevant legislation and be able to implement these.
  • Effectively manage performance, analysing inspection reports as well as resident and Member feedback/complaints, to address areas of concern.
  • To ensure that appropriate staffing levels are always maintained.
  • To ensure caretaker lodges and welfare facilities are compliant with relevant health and safety regulations. This includes reviewing records of inspections, working collaboratively with H&S colleagues and dealing with any concerns to satisfactory completion.

Service Delivery:

  1. To regularly inspect and monitor the estate services within the management area including estate lighting, horticulture, communal repairs, waste collections, play areas, sports pitches and garages, ensuring the services provided are meeting the highest possible standards of safety, security, cleanliness and overall appearance. The frequencies of these inspections will be determined by Estate Services Area Manager and by procedural requirements. Inspections should be conducted with due regard to tenant representatives and Members involvement as required, with follow up remedial actions to be raised and tracked to completion.
  2. To ensure health and safety related tasks, including fire safety inspections and fire risk assessments actions are conducted and completed within target times and associated records are updated on management systems. Working closely with Corporate and Neighbourhood H&S colleagues.
  3. Ensure the effective identification, ordering and tracking to completion, of all communal repairs, including urgent H&S and emergency repairs; post inspecting to ensure quality standards are met.
  4. To respond to emergencies and to aid affected residents, the emergency services, utility companies etc. taking the necessary measures to minimise inconvenience and protect the council’s property from damage.

Payrate: £29.62 umbrella