Job Details
- To ensure the provision of an effective and responsive estate based services, including Caretaking.
- To develop and maintain estate agreements and service level agreements between HFI and residents/customers
- Responsible for the management of caretakers and Quality Assurance Officers, including work allocation, monitoring and supervision, ensuring corrective action is taken where appropriate.
- To assist with the development and implementation of new policies, procedures and written guidelines to aid the development of estate services staff.
- To ensure the monitoring of standards through regular and ad hoc estate inspections, in conjunction with managers, tenant representatives and Members, taking appropriate remedial action on problems encountered.
- To ensure that appropriate levels of staffing are maintained at all times.
- To encourage and motivate Caretakers to work effectively when working as a team.
- To carry out training of staff and management of their performance to meet organisational aims and objectives, including implementation of the HFI’s Appraisal and Development System (ADS), to include 1-2-1 supervision sessions and back to work interviews.
- To be on-call on a rota basis at weekends, carrying out duties as required by managers.
Service Delivery.
- Ensure the effective monitoring and progress of communal repairs, including the reporting of emergency /urgent repairs, and post inspecting to ensure quality.
- To make recommendations for the improvement of communal areas and estates, liaising with appropriate staff as necessary.
- To liase with T&RA’s, leaseholder groups, tenant management organisations and other recognised bodies on matters relevant to the condition of estates. This will include attending evening meetings outside of normal working hours as appropriate.
- To carry out quarterly inspections of all estates within management area in conjunction with T&RA’s, ward Councillors and senior managers
- To act as HFI (operations) link with Tenant Management Organisations, to ensure that all parties to the MMA are aware of their responsibilities and are carrying them out effectively.
- To assist in the management and implementation of local capital budget schemes including Tenant Compact.
- To liaise with Tenancy Management Advisors/ Antisocial behaviour officers on matters relating to the general enforcement of tenancy conditions including investigations of complaints, nuisance, anti-social behaviour, noise, racial and other forms of harassment. To assist in the development of strategies as necessary to combat antisocial behaviour on HFI estates.
- To answer correspondence from residents and their representatives, members, MP’s etc. on matters associated with estate services, within target timescales and with due consideration of the quality of response provided.
- To provide quality information to the Performance & Partnership Officer or any other appropriate Senior Officer, for dealing effectively with complaints.
- To produce estate development plans, including proposals for capital investment and minor improvement works. This will be in consultation with T&RA’s and both internal/ external agencies.
- To maintain estate performance reports, and produce when required by management.
- To ensure appropriate ordering, distribution, storage and use of cleaning materials and equipment, ensuring Health and Safety legislation is observed and ensuring that caretakers have adequate supplies to carry out their duties.
- Assist with the development and improvement of materials and equipment available.
- To carry out the induction and training of Caretakers, and Quality Assurance Officers.
- To assist with the investigations in an improved workload measurement scheme.
- To liaise with housing staff and with those contractors who provide other estate services, eg Cleaning, Grounds Maintenance, estate cleaning, repairs and maintenance.
- To maintain systems to ensure the storage and maintenance of all machinery, materials and equipment. To keep inventories of all equipment
- To issue stores and maintain audit records.
Pay: £28.59 Umbrella
