Job Details
Job Purpose
1. Provide a professional customer-focused Helpdesk to Brent stakeholders, using the FM
software to receive and process email and telephone requests for FM support.
2. Deliver high-quality customer service and maintain high levels of customer satisfaction by
providing FM support services to stakeholders across the Brent estate eg access control,
car park administration and locker administration.
Duties
1. Process the timely production and removal of staff ID cards, in accordance with the
council starters and leavers process.
2. Manage the Civic Centre access control system including setting the provision of
access profiles in accordance with operational need,
3. Complete the daily and monthly Civic Centre car park financial reconciliation of takings
and provide monthly breakdown reporting to senior managers across the department.
4. Complete access control and car park access reports as requested.
5. Manage the Car Park ANPR system to ensure access is only gained by those authorised
to do so.
6. Investigate complaints and maintain records in relation to car park payments and issue
refunds where necessary.
Umbrella hourly pay – £20
