Facilities Manager (Soft FM) – AR

Job Details

Job Title: Facilities Manager (Soft FM)

Location: London Borough of Hackney
Grade: PO7
Reports to: Head of Corporate Soft FM

Role Overview

The Facilities Manager is responsible for leading the delivery of high-quality Soft Facilities Management (FM) services across the Council’s estate. This includes managing internal teams and external contractors to ensure efficient, compliant, and customer-focused services such as cleaning, security, reception, and building support functions.

Key Responsibilities

Service Delivery

  • Oversee day-to-day delivery of Soft FM services across multiple sites
  • Ensure services meet performance standards, compliance requirements, and value for money
  • Monitor KPIs and implement service improvements

Leadership & Management

  • Lead and manage Facilities teams, including Senior Facilities Officers
  • Provide direction, performance management, and professional development
  • Deputise for the Head of Corporate Soft FM when required

Contracts & Procurement

  • Manage external service contracts and service level agreements
  • Work with procurement on tendering, negotiation, and contract mobilisation
  • Ensure contractor performance and accountability

Strategy & Improvement

  • Support development and delivery of Soft FM strategy
  • Drive continuous improvement and operational efficiency
  • Contribute to sustainability and carbon reduction initiatives

Financial Management

  • Manage budgets related to FM services and contracts
  • Ensure cost control and delivery of value for money

Stakeholder Engagement

  • Build strong relationships with internal departments, contractors, and stakeholders
  • Provide reporting and performance insights to senior management

Compliance & Risk

  • Ensure compliance with health & safety, legal, and regulatory requirements
  • Manage risks associated with service delivery and contracts

Key Requirements

  • Significant experience in Facilities Management (Soft FM)
  • Proven experience managing teams and contractors
  • Strong contract management and procurement knowledge
  • Experience managing budgets in a complex environment
  • Excellent communication, leadership, and stakeholder management skills
  • Knowledge of health & safety standards (e.g. IOSH; NEBOSH desirable)

Summary

This role is a senior operational leadership position focused on delivering efficient, compliant, and high-quality facilities services across a large public sector estate.