HAF-005481 – Assistant Pensions Team Manager

Job Details

  • Hybrid – 2 days in the office
  • £37.13 Umbrella per hour

ROLE DESCRIPTION

  • To assist in operational delivery of LBHF pensions team in delivering quality-focused, compliance pension services.
  • To assist in providing leadership and help set the culture for the pension services.
  • Act as a senior point of contact for internal customers and external stakeholders in relation to the Hammersmith & Fulham Pension Fund.
  • To assist in the education and communication of the benefits and key factors of the LBHF pension schemes.

 

ABOUT THE ROLE

You will need to:

  • To help to support the Head of Pensions with the management of pensions operations for the London Borough of Hammersmith & Fulham pension administration services for the Hammersmith & Fulham Pension Fund (HFPF).
  • To help to ensure that all pensions operations, dissatisfactions, and complaints are dealt with efficiently to support in leading and managing the team to ensure member, employer and stakeholder queries are dealt with efficiently.
  • To support the Head of Pensions with any project tasks, actions and documents and ensure these are managed effectively.
  • To lead on developing and training the in-house pensions operations team to enable them to respond to queries efficiently and to the required high standard and ensure they are technical informed.
  • Have some technical knowledge of the public sector pensions (ideally LGPS and TPS), HMRC legislation.
  • To assist the Head of Pensions the relationship management of the third-party administrator.
  • Have some supervisory skills and experience and the ability to engage and inspire members of your team, be well organised, adept at managing a workload to multiple deadlines, with the ability to instinctively lead in coordinate a diverse range of activities and implementing solutions.
  • To help to manage objectively and use professional scrutiny in responding to enquiries and dealing with expressions of dissatisfaction and complaints from members or employers.
  • To assist the Head of Pensions with any pension project work and managing the planning and project documents and drafting of any associated communications
  • To attend regular service provider meetings and any other meetings as required
  • To interpret pension legislation and cascade to other clearly and effectively
  • Be proactive with your own learning and development.
  • To be proactive in setting up review meeting with the Head of pensions to monitor service delivery for the inhouse team.
  • Deputise for the Head of Pensions in their absence at internal meetings.
  • Any other duties which may be delegated by the Head of Pensions

 

 

ABOUT YOU

Knowledge & Skills:

Qualifications:

Essential:

  • Educated to Degree level (or equivalent)

OR

  • Significant relevant work experience for this role

AND

LGPS Experience of more than 5 years

Desirable:       

            Pensions qualifications

Experience:

Experience of leading or supervising a team and upskilling staff to meet service priorities.

Experience of developing training and processes and embedding them in a service

 

Knowledge

To have an understanding of performance management frameworks and how to motivate a team to perform.

To have a good working knowledge of LGPS

To have a good understanding of what good customer service looks like and how to support others to deliver it.

Skills

  • Ability to assist in the relationship management of the third-party pension administration providers risks.
  • Ability to manage objectively.
  • Ability to use professional scrutiny in responding to enquiries and dealing with expressions of dissatisfaction and complaints from members or employers.
  • Ability to independently identify track and escalate unresolved issues to minimise the impact on the service delivery.
  • Ability to confidently liaise with and provide information to employees within other departments of the Council and external stakeholder organisations.
  • Ability to develop strong effective working relationships with the administrators, employers, HR colleagues, and senior management.
  • Ability to assist in managing key changes to pension legislation and ensure impacted LBHF policies are updated accordingly and advise affected stakeholders.

  If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com