Job Details
Work Pattern: Mon, Tue, Wed, Thu, Fri (5 Contracted days per week), 36:00 hours per week:
PAYE Pay Rate: £28.96 per hour
Main Purpose of the Role
Manage the Council’s parking and garage services, lead the team, maximize income, and ensure a high-quality service for residents.
Typical Day Overview
- Manage and support the parking and garage team.
- Monitor income, arrears, voids, repairs and lettings.
- Deal with customer enquiries, complaints and complex issues.
- Work with Finance, Repairs, IT, contractors and other Council teams.
- Monitor KPIs, budgets and service performance.
- Support garage refurbishment and service improvement projects.
Key Skills / Responsibilities
- Team and performance management.
- Housing, parking and garage management.
- Income and arrears recovery.
- Budget and financial monitoring.
- Customer service and complaint handling.
- Project and service improvement.
- Strong communication and stakeholder management.
- Good IT skills, including Microsoft Office.
Essential Requirements / Qualifications
- Experience managing a customer-facing team.
- Experience in housing, estates, parking or a similar environment.
- Knowledge of parking management and relevant legislation.
- Good financial and numerical skills.
- Strong Microsoft Office and database skills.
- Excellent communication and organizational skills.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
