Job Details
Work Pattern: Monday–Friday, during core operational hours, 24/7 Careline service coverage, May occasionally require out-of-hours / emergency duties
PAYE Pay Rate: £21.52 per hour
Main Purpose:
To provide a 24/7 emergency call-handling and visiting service, responding to Careline alarms and emergency calls, assessing needs and coordinating appropriate support.
Typical Day
- Answer and assess emergency telephone and alarm calls.
- Prioritise emergencies and contact relevant services.
- Visit service users where required and provide practical/emotional support.
- Respond to housing repairs and emergency housing needs.
- Install telecare alarms and equipment.
- Maintain accurate computerised records.
- Liaise with emergency services, care agencies, keyholders and next of kin.
- Support out-of-hours homelessness and emergency situations.
Key Skills
- Emergency call handling and response.
- Strong communication and interpersonal skills.
- Ability to remain calm under pressure.
- Safeguarding and customer care.
- Problem-solving and decision-making.
- Accurate record keeping and IT skills.
- Ability to work with multiple agencies and stakeholders.
Essential Requirements
- Experience in a Careline, emergency response, housing, care or support environment.
- Ability to assess emergency situations and make appropriate decisions.
- Ability to undertake emergency home visits.
- Good IT and record-keeping skills.
- Enhanced DBS required.
- Flexibility to work 4 out of 8 bank holidays and occasional out-of-hours duties.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
