HAR-012932 – Link Worker

Job Details

  • £23.91 per hour
  • Hybrid
  • Full time

ROLE PURPOSE

 

This post will be: –

 

To play an active role in the development of the Financial Assessment Monitoring Team, utilising the full functionality of both the Dynamics and Mosaic applications to ensure that all assessed financial contributions are appropriately raised and recovered to maximise the Council’s income and minimise debt being written off.

 

To provide support to the Financial Assessment Monitoring Teams & social work Teams following the placement of citizens in Residential Care.

 

To collect payment for Residential stays from PO’s raised as well as act as the main liaison between the FAMO Team, Care homes and the Residents.

This post is also responsible for reconciliation, suspense and other banking work.  It also deals with Sundry Debts quality checking, training, procedures, and other relevant control functions including providing reports as required.

 

2   DIMENSIONS

The 2021-22 Adult Social Care budget, net of income, totals £77.3m and includes assessed client contributions of just under £9.5m across community and residential services.

Responsible for reviewing invoices and the issuing of appropriate documents

  1. Responsible for Adult Social Care. A workflow process will be added to Mosaic where the outcome of the Financial Assessment will be a mandatory to be sent to the Link Worker collections, ensuring adherence to corporate debt recovery process and practice.
  2. The monitoring of payment arrangements and escalation of recovery action in the event of non-payment
  • Direct supervision with Line Manager

3   CONTEXT

The role holder will:

Contribute to the delivery of high-quality service by making the best use of collective resources and continuously improving the performance and efficiency of services. Intervene in problems early and propose sustainable local solutions, prioritising work that impacts service delivery to improve life for residents receiving services in the community and those in Care Homes. Where citizens who are transitioning from receiving community care services to receiving Residential care, their contribution will need to be managed before they start to accumulate residential debt.

Support management in the relationship with social work teams, Financial Assessment & Monitoring Team, Arranging Care Team, corporate debt recovery, legal and the communication of Care Home fees billed to Residents.

4   MAIN DUTIES / ACCOUNTABILITIES

List the principal duties/accountabilities of the post and the role specific accountabilities.

Note – Minimum accountabilities for equality & diversity, health & safety, training & development and information security compliance have been included as standard phrases for all posts.  Depending on the level and responsibility of the post enhance and add to these as appropriate.

A

 Generic Duties/Accountabilities – for all posts G11 and Below

 
1. To ensure compliance with your responsibilities as laid out in the council’s equal opportunity policy and take an active role in promoting equality and diversity and to Harrow’s diverse community.

OR

To ensure compliance with your responsibilities as laid out in the council’s equal opportunity policy and take an active role in promoting and enabling equality of opportunity, promoting the diverse needs and aspirations of Harrow’s community, ensuring equality and diversity is mainstreamed in all service/directorate activities
2. To ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture.
3. To promote and participate in the council’s investors in people (IIP) and individual performance appraisal and development initiatives and information management best practice.
4. To ensure compliance with the council’s information security policies and maintain confidentiality.
5. In accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

 

 

  Service Specific Duties/ Accountabilities

 
6. To liaise with central Dynamics support and Arranging Care Team to ensure tasks are scheduled in the jobs diary and outputs actioned, including transferring print files to external print provider.
7. Manage the sundry debtor suspense account and provide timely and accurate reconciliations and investigate and resolve unallocated cash amounts.

 

To act as the main liaison between the FAMO Team, social workers, corporate debt & legal teams, Care homes, Residents and potentially solicitors for probate cases. This element is support of the Cop/Appointeeship process

 

To develop knowledge of Dynamics and Mosaic and to play a significant role in ongoing development of the role ensuring appropriate processes exist to support the recovery of assessed contributions.

 

To perform the duties of the post in a manner that reflects excellent service to citizens and ensures that the FAMO Team meets or exceeds its challenging performance targets.

 

To ensure that the appropriate documents have been completed and uploaded to Mosaic and communicated to citizens (or their financial representative) to support recovery of assessed client contributions, including where this may be escalated for legal action.

 

To ensure that debt recorded in the Council’s Adult Social Care dunning areas are correctly stated

 

To understand the Adult’s outstanding debt position monthly and proactively highlight cases for review and action

 

To understand the impact of unrecovered client contributions on the requirement for the bad debt provision

 

To actively manage and monitor current debt recovery cases to enable prompt recovery and reduce the number of citizens actively not paying assessed contributions.

 
8. Meet the performance targets and standards set out in the service plan and any other defined collection performance measures as may be set by the Health and Wellbeing Directorate.
9. Assist in the review and update of all the team’s documentation, policies and procedures to comply with statutory and operational requirements in line with professional standards.
10. Keep accurate payment and instalment details on citizens accounts. Maintain accurate records of charges, payments and instalment arrangements, invoices, credit control documents and other relevant documents, and produce detailed reports of recovery and outstanding contribution keeping with the workflow process on Mosaic.
11. Issue invoices, recovery notices, enforcement documents, credit control documents and enquiry forms to ensure prompt collection and enforcement of Accounts Receivable debts. Check, prepare and process refunds to authorisation stage responding to tasks allocated following a Residential Financial Assessment of a citizen.
12. Undertake in an accurate and timely manner work relating to invoices, particularly: –

a)         Providing support to the Arranging Care Team in reviewing, of invoices.

b)         Liaising with client departments including Care Homes to match and reconcile invoices.

c)         Checking total batch values of invoices ready for payment runs.

d)   Where clients have recently passed away to ensure Council outstanding client contributions are known for probate purposes

 
13. Manage own caseload under the direction of the Adult Social Care Finance Manager.
14. To respond to all Workflow tasks raised from Mosaic
15. Detailed knowledge and understanding of the legislative and contextual framework of Client Financial Affairs (Appointeeship and Deputyship Services) e.g., Care Act 2014, Mental Capacity  Act 2005 – acquired through experience in relevant /specific field and previous role/background.
16. Make and monitor arrangements with defaulting citizens, in accordance with procedures and with regard to individual cases. Propose and set up agreed payment and instalment arrangements for outstanding debts, in particular, promote Direct Debit as the Council’s preferred method of payment (whenever possible), and maintain accurate payment and instalment records.
17. Deal promptly and efficiently with internal and external citizens, their financial representatives, other persons and/or organisations. Accurately record all information received.
18. Update and reconcile the Councils mortgage system with payments received and changes in interest rates.
19. Be the first point of contact for Citizen Advice Bureau, Enforcement Agent complaint team, Information Team (DPA. FOI, SAR), Access Harrow Senior Officers.
20. Prepare cases for escalation, including the preparation of background papers for use by legal. Attend Court as required by legal to act as a witness only.
21. Prepare files for justifying putting charges on property and prepare documents as may be required by our legal team. Liaise with FAMO Team for land registry searches outcomes prior to escalations with regards to charges on property and in accordance with the Deferred Payment Scheme.
22. Assist in the preparation of claim forms for County Court Orders, including the submission of claims online, the printing of appropriate documents etc, ensuring all systems are annotated accordingly.

 

If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com