Homeline Response Officer

Job Details

Swindon borough council are looking a homeline response officer to Assist with the provision of a 24-hour comprehensive emergency call system for the elderly, special needs and chronically sick clients. Respond to calls for assistance and co-ordinating an emergency response, ideally within a 45 minute deadline.


  • Responding to emergency calls. In most cases, this will require a visit to the service user’s property, which must be carried out as quickly and safely as possible, ideally within a 45 minute time period. In appropriate circumstances, gain entry to dwellings to assist clients. (Including possible use of defibrillator and conducting CPR if necessary). If access is unobtainable, to organise specialist contractor for access or investigate possibilities of gaining access.
  • If the service user is ill or injured, carry out necessary first aid and make the service user as comfortable as possible and co-ordinate appropriate emergency and/or welfare response (i.e. Ambulance, 111, GP, Navigation Hub, NOK, carers etc.). Use specialist lifting equipment to assist the service user who are uninjured and who have fallen. This includes use of Manga Elk &camel lifting cushions, raizer chair, Birdie hoist and slide sheets.
  • Arrange and co-ordinate the removal of systems no longer required. This can often be shortly after the passing of a client so diplomacy and empathy is required. Assist service users in relation to payments and any issues associated with this. Liaise with the finance department to organise the closing of any accounts.
  • Respond to emergency requests for help from (Council and Housing Association) sheltered housing schemes. This includes responding to emergency fire alarms when resident staff are not on duty and generally out of hours. To liaise directly with fire brigade at scene and to ascertain cause and reset fire panel once necessary checks have been completed. To organise any specialist contractors if appropriate such as borough electricians.
  • Payrate: £18.06 umbrella