London Borough of Hillingdon are recruiting a role for a Housing Advice & Homeless Prevention Officer to be responsible for proactively delivering housing options advice including security of tenure, low cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case by case basis. This will involve carrying and managing a case load across housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services. The post holder will ensure statutory requirements are met and local team targets are delivered through case work.
- To actively support the management of the service delivering a professional,
responsive and individualised service to Hillingdon residents requiring housing
advice and to explore and sign-post to housing options.
- To demonstrate understanding of the Council’s Customer Care Standards and
ensure that these standards are met in order to deliver the Council vision of ‘putting
our residents first’.
- To provide holistic, informed and accurate housing advice which is “right first time”,
to all approaches to the service.
- To support, coach and empower residents to independently assess and manage
their own housing situation and make informed choices.To ensure that potentially homeless clients are given advice and assistance
including those in housing need to whom the Council has no legal obligation to
provide emergency accommodation to claim housing and other welfare benefits
available to them with the aim of preventing or delaying homelessness, including
the use of discretionary hardship payments (DHP).
- To assess and determine applications from homeless households within the terms
of part VII of the Housing Act 1996.
- To discharge the Council’s statutory duty in investigating, assessing and
determining applications from homeless households within the terms of part VII of
the Housing Act 1996.
- To actively manage case work in accordance to expected standards of timeliness
and quality and to adhere to agreed procedures at all times, including maintaining
a high standard of accurate written records and reports. effective record keeping.
- Be knowledgeable and up to date with housing legislation, policy, procedures, case
law and Codes of Guidance to ensure statutory requirements are consistently met.
Payrate: £29.00 umbrella