Job Details
Purpose
To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.
Generic Accountabilities
- Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
- Maintain all required records and information. Analyse and interpret complex information, for input into reports.
- Develop specialist documents / materials / activities to support / promote the service area.
- Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area.
- Maintain information systems which support the specialist area. Contribute to the development of these systems.
- Work closely with others to clarify changing customer / organisational requirements.
- Develop good working relationships, develop community links and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally.
Pay rate: £21.82 per hour umbrella
Three to six months contract with view to extend or make permanent
